Return Policy - Explore Iceland Store:

At Explore Iceland Store, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we have a clear and customer-friendly return policy in place. 

Returns and Exchanges:

1. Timeframe:

   • You may initiate a return or exchange within 30 days from the date of delivery.

2. Eligibility:

   • To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging it was received.
   • Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or with a manufacturing defect.

3. Initiating a Return/Exchange:

   • Please contact our customer support team at support@exploreicelandstore.com to request a Return Merchandise Authorization (RMA) number.
   • Clearly state the reason for your return or exchange and provide any relevant details.

4. Return Shipping:

   • The customer is responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. In such cases, we will provide a prepaid shipping label.

5. Refunds/Exchanges:

   • Refunds will be issued to the original payment method once we receive and inspect the returned item.
   • Exchanges will be processed promptly once the returned item is received, subject to availability.

Shipping Policy - Explore Iceland Store:

We want to make sure you receive your Explore Iceland Store products in the best condition and as quickly as possible. Here's what you need to know about our shipping policy:

1. Processing Time:

   • We strive to process and ship orders within 2-7 business days of receiving them, subject to stock availability and order volume.

2. Shipping Options:

   • We ship all of the orders by courier, so please add your phone number to the checkout page. 

3. Shipping Times:

   • Shipping times vary based on your location and the selected shipping method. 

4. International Shipping:

   • We are delighted to offer worldwide shipping to share the wonders of Iceland with enthusiasts everywhere. International shipping times may vary, so please be patient.

5. Tracking Orders:

   • You will receive a confirmation email with tracking information once your order is shipped. You can use this information to monitor the status of your shipment.

6. Shipping Costs:

   • Shipping costs are calculated based on your location. Shipping costs will be displayed during the checkout process.

Please note that shipping times can be affected by factors beyond our control, such as customs processing and adverse weather conditions. If you have any questions or concerns regarding your order, feel free to contact our customer support team, and we'll be happy to assist you.

For any additional inquiries or assistance with your return or shipping, please contact our customer support at support@exploreicelandstore.com. Your satisfaction is our top priority, and we're here to ensure a smooth shopping experience with Explore Iceland Store.